Shipping & Delivery Policy

1. Order Processing

• All orders are processed after successful order confirmation and payment.

• Ready-to-buy products are generally processed within 1–3 business days.

• Customized products such as Maggam Works, customized Lehengas, customized Frocks, and other made-to-order items require additional production time. The estimated completion time will be communicated at the time of order confirmation.

2. Shipping Time

Delivery timelines may vary depending on your location and product availability.

• Standard delivery within India usually takes 3–7 business days after dispatch.

• Customized orders may take longer depending on the design complexity and workmanship.

• Delivery times are estimates and may vary due to courier operations, holidays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Promotional offers such as free shipping may be available for selected products or order values.

4. Order Tracking

Once your order has been dispatched, you may receive shipment details or tracking information, where available, through SMS, WhatsApp, email, or phone.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details provided by the customer.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability or incorrect address details, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Items

If your package arrives damaged, opened, or with missing items:

• Report the issue within 48 hours of receiving the order.

• Provide clear photographs of the package and the affected product.

• We will review the issue and provide an appropriate resolution.

8. Customized Products

Customized products are manufactured specifically according to customer requirements. Production and shipping timelines may vary depending on embroidery work, fabric availability, and design complexity.

9. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Courier service delays

We appreciate your patience in such situations.

10. Contact Us

For any shipping or delivery-related questions, please contact us.

Phone: +91 9133440554

You can also reach us through our official WhatsApp, Instagram, or Facebook pages for order assistance.