Returns & Refund Policy

1. Return Eligibility

We accept returns only for eligible ready-to-buy products under the following conditions:

• The return request must be made within 7 days of receiving the product.

• The product must be unused, unwashed, unworn, and in its original condition.

• All original tags, labels, packaging, and accessories must be intact.

• The product should be free from stains, perfume, alterations, or any signs of use.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Products

The following items are not eligible for return or refund:

• Customized Maggam Work products

• Customized Lehengas

• Customized Frocks

• Tailor-made or personalized garments

• Products altered according to customer measurements

• Gift cards or promotional items (if applicable)

Since these products are specially made to customer specifications, they cannot be returned unless there is a manufacturing defect or an error on our part.

3. Exchange Policy

Exchanges may be offered for eligible products in the following cases:

• Wrong product received

• Incorrect size shipped (where applicable)

• Manufacturing defect

• Product damaged during transit

Exchange requests must be submitted within 7 days of delivery along with clear photographs of the product and packaging.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.

• Share your order details along with clear photographs or videos of the product and package.

• Our team will review the request and provide a suitable resolution.

5. Refund Policy

Refunds are approved only in eligible cases, including:

• Order cancellation before dispatch (if applicable)

• Product unavailable after payment

• Approved return due to manufacturing defect or incorrect shipment

• Other cases approved by our customer support team

Refunds will be processed using the original payment method wherever possible.

6. Refund Processing Time

Once the returned product is received and inspected:

• Approved refunds are generally processed within 7–10 business days.

• The actual credit time may vary depending on your bank or payment provider.

7. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we may arrange the return shipment or reimburse the applicable return shipping cost.

For returns requested for reasons other than our error, return shipping charges may be the customer’s responsibility.

8. Order Cancellation

• Ready-to-buy products may be cancelled before they are dispatched.

• Customized orders cannot be cancelled once production or embroidery work has begun.

9. Contact Us

For any return, exchange, or refund-related queries, please contact us.

Phone: +91 9133440554

You can also contact us through our official WhatsApp, Instagram, or Facebook pages for assistance.